The following are terms of a legal agreement between you and trading as Pet Platform C.I.C (“We”). By accessing, browsing, using this website or contacting Pet Platform C.I.C , and making a booking, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations.
These Terms and Conditions govern the provision of services provided by Pet Platform C.I.C to the customer named on the booking form. Together with the confirmation of services, these Terms and Conditions constitute the entire and only agreement between us.
2.1. Once a request for services is made, you will receive a confirmation email or letter detailing your requirements. Acceptance of your order by receipt for services, constitutes a legally binding contract between us on these terms and conditions.
An initial consultation will take place either in person or via video call, depending on the client’s location. This allows both parties to ensure that they are happy working together prior to the booking being confirmed. This also allows the consultant to determine the workload. The consultation will last one hour and is free of charge.
Cost of services will be presented on the booking form if any, which will be sent to the customer following their consultation. Availability prior to booking are subject to change without notice. Once a booking has been confirmed this booking is confirmed. The cost of services are free of charge. Any outside contractors such as skip hire or removal services are to be paid for separate to our services and we are not responsible for their services provided.
Bookings are not considered confirmed until the booking form is completed and received your booking will then be confirmed via post or email.
We appreciate that cancellations are sometimes unavoidable due to unforeseen circumstances, and We will be as accommodating of these as possible. However, as a small charitable business last minute cancellations have a great impact and we do appreciate as much notice as possible.
6.1. If you have changed your mind and no longer wish to go ahead with your booking then we will cancel before the booking is due to go ahead. We may be able to reschedule if there is availability to do so depending on the circumstances.
6.2. It is highly unlikely that We will need to cancel or reschedule your booking. We do however reserve the right to do so at any time due to unforeseen circumstances. In this instance you will be given the option for this to be carried over to a re-scheduled booking date.
6.3. We reserve the right to cancel a booking following its commencement should We feel that the client is exhibiting inappropriate conduct or if the environment is deemed a risk to staff.
6.6. We recommend that you make a note of the date of your booking on a calendar. We are also happy to send you a reminder via email or text message before your session takes place. This can be requested on the booking form. If you wish to cancel a booking or session then please complete email pawsome@petplatform.co.uk
We take pride in our work and want you to be happy with the service that you receive. However, in the unlikely event that you are not happy with any part of our service then please send an email to pawsome@petplatform.co.uk within 48 hours of your booking to raise any concerns you may have.
7.1. We will endeavour to resolve any issue you have with our service within a reasonable time. Throughout the day if there are any elements of the service that you feel do not work for you then please let us know, your feedback is of great importance and allows us to understand your needs much better.
7.2. We can only guarantee that our service will be provided with reasonable care and skill. Any advice We provide will be based on methods which We feel are of benefit to you. None of our suggestions are mandatory and you will never be placed under any pressure to implement any of our ideas or processes. We therefore accept no responsibility from the point of consultation onwards for actions taken or their consequences based on that advice.
7.3 Throughout our session We may offer recommendations of products and other services that We feel may be of benefit to you, however We do not accept any responsibility or liability for such products or services or for any loss or damage caused in their engagement/use. Any recommendation We do make will be based on our knowledge and previous use of that product or service. You are advised to seek your own valuation of any items which you are looking to sell and quotes for services you may wish to use. Should any of the products or services We recommend fall below the expected standard then please let us know in order to prevent us using them in the future.
7.4 We handle all items with due care and attention and hold full indemnity and public liability insurance to cover any damages or loss caused by our direct engagement. In the case of accidental damage or loss outside of our agreed session, however caused, you hereby agree that We will not be held liable.
These Terms and Conditions, your contract with Pet Platform C.I.C and your use of this website are governed and interpreted in accordance with English and Welsh law and you agree to submit to the non-exclusive jurisdiction of the English and Welsh courts. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. We can give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.
If any part of these terms and conditions are deemed invalid or unenforceable then the remainder of these conditions will not be affected.
We provide a professional service with confidentiality agreements available on request. Any information collected from you or provided by you will never be given out to any other party unless
compelled to by law. All information held is classed as completely confidential. You have the right to request a copy of the information held as set out in the privacy notice on this website.
10.1 To help demonstrate the changes we have implemented and with your prior consent, photographs may be taken before, during and after your session. With your written permission We may ask to share these on our website or across our social media platforms to provide other potential clients with an insight into the service we provide.
10.2 We may also ask you to provide a written testimonial for use on our website. Your identity and details will always remain private unless you have given us permission to share them.
10.3 We may wish to reference the work we have carried out in our session to other clients as follows: ‘One of my clients found this approach to be useful’. Examples such as these are a helpful way of demonstrating tried and tested techniques/methods and each client remains unidentifiable. You can let us know at anytime if you do not wish for us to share any details in this way which may relate to your booking.
The material and contents of these pages are the copyright trademark or registered trademark of Pet Platform C.I.C, its content and technology providers and/or their respective owners. This includes but is not exclusive to written text, pictures, designs, logos, photographs etc. The material available on this website is therefore prohibited from being copied, modified, reproduced, distributed or incorporated into any other form of work.
All items removed from the property are used to create funding to support others via our various selling avenues, gifted to less fortunate individuals, gifted to charities we supply donations of items to, recycled in various recycling schemes and as a last option taken to a waste disposal site also known as landfill.
Our Environment Agency waste carrier licence number is CBDU613178
This document was last updated on 26/11/2025